At AICLEX TECHNOLOGIES LLP, we are dedicated to providing exceptional service and customer satisfaction. Here’s our comprehensive refund and returns policy:
Service-Based Refunds:
- Initial Consultation and Assessment: Fees for initial consultations and assessments are non-refundable.
- Service Delivery: If you are not satisfied with our services, please contact us within 7 days of service delivery. We will review your case and may offer a partial or full refund based on the nature of the issue and the amount of work completed.
- Ongoing Services: For ongoing services like digital marketing or social media management, you may cancel the service with a 30-day notice. Refunds will be prorated based on the unused portion of the service period.
Product-Based Refunds:
- Digital Products: Refunds for digital products, such as software or digital downloads, are generally not provided once the product has been delivered and accessed. Exceptions may apply if the product is found to be defective or not as described.
How to Request a Refund:
- Contact Us: To request a refund, please contact our customer service team at info@aiclex.in with your order details and a description of the issue.
- Review Process: We will review your request and respond within 7 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
Exceptions:
- Custom services and personalized products are non-refundable unless there is a proven defect or issue with the service/product delivered.
For any questions or more information regarding our refund and returns policy, please contact us at:
- Phone: +91 8445543009, +91 8439477342
- Email: info@aiclex.in
- Website: www.aiclex.in
Thank you for choosing AICLEX TECHNOLOGIES LLP. We are committed to ensuring your satisfaction with our services and products.