Privacy Policy

1. Introduction

AICLEX Technologies ("we", "us", or "our"), operated by AICLEX™ Technologies, Gaur City Mall, Greater Noida – 201318, India, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit aiclex.in or use our services.

By using our website or submitting any form, you agree to this policy.

2. Information We Collect

We collect the following personal data through our contact forms, quote requests, and appointment bookings:

• Full Name
• Phone Number
• Email Address
• Service Interest (e.g., Website Development, Digital Marketing, Zoom Proposal)
• Project Requirements / Budget Range
• IP Address & Browser Data (via analytics tools)
• Cookies & Usage Data (pages visited, time spent, device info)

3. How We Use Your Information

We use your data to:

• Respond to your inquiries and send proposals
• Schedule strategy calls or Zoom meetings
• Deliver contracted services (AI Voice Agents, SaaS, Digital Marketing, Zoom Licenses)
• Send relevant updates, offers, or follow-up communications
• Improve our website performance and user experience
• Comply with legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing (DPDP Act 2023 & IT Act 2000)

Under India's Digital Personal Data Protection Act, 2023, we process your data based on:

• Consent: You provide data voluntarily via our forms.
• Contractual necessity: To deliver services you've requested.
• Legitimate interest: To follow up on business inquiries.
• Legal obligation: Where required by Indian law.

5. Data Sharing

We may share your data with trusted third parties only as necessary:

All third parties are contractually bound to protect your data and use it only for the specified purpose.

6. Cookies

We use cookies to improve your browsing experience and track website performance. These include:

• Essential Cookies: Required for the website to function.
• Analytics Cookies: Track usage patterns (Google Analytics).
• Marketing Cookies: Support ad retargeting (Meta Pixel, Google Ads).

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purpose it was collected for
• Comply with legal, tax, or regulatory requirements

Typically, inquiry data is retained for 3 years from last contact. You may request deletion at any time.

8. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data (subject to legal retention requirements)
• Withdraw consent at any time
• Nominate a representative to exercise rights on your behalf (DPDP Act 2023)

To exercise any right, email us at: info@aiclex.in

9. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption on all web pages
• Restricted access to personal data (need-to-know basis)
• Regular security reviews of our systems and third-party integrations

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

AICLEX serves clients across 15+ nations. If you are located outside India, your data may be transferred to and processed in India. By using our services, you consent to this transfer. We ensure adequate safeguards are in place for cross-border data flows.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.